999jay Privacy Policy – your information is completely secure

01 Introduction & Scope

999jay ("we", "us", or "the platform") takes your privacy seriously. This Privacy Policy explains what information we collect when you use our website or app, how we use it, and the steps we take to keep your data secure.

This Privacy Policy applies to all 999jay services, web pages, mobile applications, and customer support channels. By using our platform, you agree to the terms of this Privacy Policy.

If you are under 18, please do not use our platform. We do not knowingly collect any information from minors.

02 Information We Collect

999jay only collects the information needed to provide you with the best betting experience and to meet legal obligations. The types of information we collect are outlined below:

We never collect your bank account password, OTP, or full card number. If anyone contacts you claiming to be a 999jay representative and asks for this information, it is a scam — report it to our support team immediately.

03 How We Collect Information

999jay collects your information in several ways. Each method is explained in detail below:

• Information You Provide Directly: Information you provide directly when filling out the registration form, uploading documents for KYC verification, or contacting our support team.
• Automatic Collection: Certain information is collected automatically while you use the platform, through cookies, log files, and tracking pixels.
• From Third Parties: Limited information may be received from payment gateway providers or identity verification agencies.
• Public Sources: Information may be collected from publicly available sources (such as social media profiles, where applicable).

04 How We Use Your Information

999jay uses your information only for the specific purposes listed below. We do not use your data for anything beyond what is necessary or relevant.

• Account Management: For registration, login, password reset, and account security purposes.
• Payment Processing: To the correct mobile number for processing deposits and withdrawals.
• KYC Verification: To verify identity in accordance with legal requirements.
• Customer Support: To resolve your issues and handle any complaints.
• Fraud Prevention: To detect multiple accounts, bonus abuse, or suspicious activity.
• Platform Improvement: To analyze user behavior and improve the quality of our services.
• Marketing (Optional): To send you relevant promotions and offers, subject to your consent.
• Legal Compliance: To retain and provide data in compliance with regulatory authority requirements.

999jay never sells your data to advertising companies or shares it with third parties for commercial purposes.

05 Data Sharing Policy

999jay does not sell your personal information to any third party. However, data may be shared in the following limited circumstances:

• Payment Providers: Only the payment information necessary to process transactions via Mobile Pay, Nagad, or Rocket is shared.
• Identity Verification Service: During the KYC process, information is securely shared with approved verification providers.
• Law Enforcement Agencies: Information may be disclosed in response to a court order or a lawful request from a government authority.
• Regulatory Body: For periodic audits required by licensing authorities.

If 999jay undergoes a change of ownership (such as a merger or acquisition), users will be notified in advance and their data will not be used beyond what this privacy policy permits.

06 Cookies & Tracking Technologies

999jay uses cookies and similar tracking technologies to enhance platform functionality and personalize your experience. The types of cookies used and their purposes are described below:

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.

07 Data Retention Period

999jay does not store your information indefinitely. A specific retention period is defined for each type of data:

• Account Information: Retained for the duration of the account and for a further 5 years after closure.
• Transaction Records: A minimum of 5 years is required under financial regulations.
• KYC Documents: 5 years from the date of the last transaction.
• Support Chat Logs: 3 years.
• Marketing Information: Will be deleted within 30 days of consent withdrawal.

After the specified retention period, data will be securely deleted or anonymized. All data not subject to legal retention requirements can also be deleted earlier upon your request.

08 Your Rights

You have clear rights over your own data. 999jay respects these rights and takes appropriate action upon your request:

• Right to Know: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You may object to the use of your data for specific purposes.
• Right to Portability: You can receive your data in a structured, portable format.
• Right to Opt Out of Marketing: You can opt out of marketing messages at any time.

09 Security Measures

999jay uses industry-leading security technologies to protect your information:

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Data Encryption: Sensitive data is stored in the database with AES-256 encryption.
• Two-Factor Authentication: Option to enable 2FA for added security on your account.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Access Controls: Only authorized personnel have access to specific data.

Keep in mind, however, that no organization can guarantee 100% security on the internet. That's why it's important to never share your password and to always log in from a trusted, familiar device.

10 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch. We take all feedback seriously and are committed to resolving issues promptly.

• Data Protection Officer Email: privacy@999jay.bet
• General Support: support@999jay.bet
• Live Chat: Available on the platform 24/7
• Response Time: Standard requests: 7 business days; data deletion or correction: 30 business days.

We may update this Privacy Policy from time to time. For significant changes, a notification will be sent to your registered mobile number or email. We recommend checking this page regularly.